{"id":5501,"date":"2016-04-07T09:15:20","date_gmt":"2016-04-07T09:15:20","guid":{"rendered":"http:\/\/www.risk21.com\/ca\/?post_type=portfolio&p=5501"},"modified":"2018-05-23T07:44:28","modified_gmt":"2018-05-23T07:44:28","slug":"atencio-al-client","status":"publish","type":"portfolio","link":"https:\/\/www.risk21.com\/ca\/cursos-cat\/atencio-al-client\/","title":{"rendered":"Atenci\u00f3 al client"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1446721174539{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #f9fafb !important;}”][vc_column][vc_column_text]<\/p>\n

\n
Duraci\u00f3:<\/strong>\u00a05 hores<\/div>\n
Codi:<\/strong>\u00a0400.8<\/div>\n
Document:<\/strong> Atencio\u0301 al client<\/a><\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”4990″ img_size=”full” add_caption=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

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Objectius:<\/h2>\n
\n
\n
    \n
  • Introduir l’habilitat d’orientaci\u00f3 al client i el servei.<\/li>\n
  • Con\u00e8ixer i aplicar t\u00e8cniques d’atenci\u00f3 al client.<\/li>\n
  • Refor\u00e7ar l’h\u00e0bit de la comunicaci\u00f3 i relaci\u00f3 amb el client.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
    \n

    Destinataris:<\/h2>\n
    \n
    \n

    Qualsevol persona, departament, empresa o grup que consideri important
    \ngestionar aquesta realitat.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

    \n

    Programa:<\/h2>\n
    \n
    \n
      \n
    • Orientaci\u00f3 al client i el servei: concepte, caracter\u00edstiques, avantatges i beneficis.<\/li>\n
    • Qualitat del servei.<\/li>\n
    • Cost, Valor i Benefici del Client.<\/li>\n
    • La relaci\u00f3 amb el client com a element d’estrat\u00e8gia comercial i diferenciaci\u00f3.<\/li>\n
    • Tipologia de client.<\/li>\n
    • H\u00e0bits de comunicaci\u00f3.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
      \n

      Informaci\u00f3 detallada:<\/h2>\n
      \n
      \n

      Metodologia:<\/strong>
      \nAplicarem el principi did\u00e0ctic de l’aprenentatge experiencial, \u00e9s a dir s’aprendr\u00e0 a trav\u00e9s
      \nde la pr\u00e0ctica:
      \nIntroducci\u00f3 te\u00f2rica, Reflexi\u00f3, Acci\u00f3 i Avaluaci\u00f3 de l’Acci\u00f3.<\/p>\n

      La utilitzaci\u00f3 de l’estudi de casos, les seq\u00fc\u00e8ncies de v\u00eddeos, petits q\u00fcestionaris de
      \nreflexi\u00f3 i din\u00e0miques ajudaran a prendre consci\u00e8ncia sobre les \u00e0rees de desenvolupament professional.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

      [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"featured_media":5406,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","class_list":["post-5501","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","catportfolio-tallers-workshop"],"yoast_head":"\nAtenci\u00f3 al client - Risk XXI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.risk21.com\/ca\/cursos-cat\/atencio-al-client\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atenci\u00f3 al client - Risk XXI\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space height=”20px”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1446721174539{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;background-color: #f9fafb !important;}”][vc_column][vc_column_text] Duraci\u00f3:\u00a05 hores Codi:\u00a0400.8 Document: Atencio\u0301 al client [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”4990″ img_size=”full” add_caption=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Objectius: Introduir l’habilitat d’orientaci\u00f3 al client i el servei. 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